Terms of Service

Effective Date: 01/08/2025
Website: www.glp1coach.ie
Country of Establishment: Ireland

1. Acceptance of Terms

By accessing this website, booking a session, enrolling in a programme, or purchasing any product or service, you agree to be legally bound by these Terms of Service, together with our Privacy Policy and Cookie Policy, which are incorporated by reference.

If you do not agree to these Terms, you must not use this website or purchase any services.

2. Eligibility

Our services are strictly available to individuals aged 18 years or older. By purchasing services, you confirm that:

• You are at least 18 years of age

• All information you provide is accurate and complete

• You have the legal capacity to enter into a binding contract

We reserve the right to refuse service at our discretion.

3. Scope of Services

Nikki Coughlan, trading as GLP-1 Coach, provides nutritional therapy and health coaching services, including specialist support for individuals using GLP-1 medications for weight management. Current services include:

• GLP-1 Foundations - self-paced digital course

• Clarity Session - single 60-minute 1:1 consultation

• Thrive & Sustain - 12-week personalised support programme

Our services:

• Are educational and supportive in nature

• Do not constitute medical diagnosis, medical treatment, or prescribing

• Do not replace consultation with your GP, specialist, or prescribing clinician

You acknowledge and agree that:

• We do not prescribe, alter, or manage medication in any way

• You remain solely responsible for all medical decisions

• You will consult your prescribing clinician before making any changes to your medication, dosage, or treatment plan

Our services are not appropriate for medical emergencies. In the event of an emergency, contact your GP or emergency services immediately.

4. Consumer Cooling-Off Rights

As a consumer purchasing services online, you have the right to cancel your purchase within 14 days of the date of purchase without giving a reason (the 'cooling-off period'), in accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

However, by booking a session or commencing a programme within the 14-day cooling-off period, you expressly request that services begin immediately and acknowledge that your right to cancel will be lost once the service has been fully performed.

For digital courses such as GLP-1 Foundations: by accessing the course content, you acknowledge that the right to cancel is lost upon access to the downloadable or streamed content.

To exercise your right to cancel within the cooling-off period (where applicable), please contact us at: hello@glp1coach.ie

5. Fees & Payment

All fees are payable in advance via Stripe unless otherwise agreed in writing. Current pricing is published on the website and may be updated from time to time. Fees paid are non-transferable.

Where a payment plan is agreed for the Thrive & Sustain programme, all instalments remain due regardless of engagement or early discontinuation unless otherwise agreed in writing.

6. Cancellations & Rescheduling

Sessions may be rescheduled with a minimum of 24 hours' notice. Cancellations or rescheduling requests made with less than 24 hours' notice will result in forfeiture of that session. Missed sessions without notice are non-refundable.

All sessions within the Thrive & Sustain programme must be used within the agreed 12-week period, unless otherwise agreed in writing.

7. Refund Policy

Due to the personalised and time-sensitive nature of our services:

• Clarity Sessions are non-refundable once delivered

• Thrive & Sustain programme fees are non-refundable after the first session has taken place

• GLP-1 Foundations course fees are non-refundable once course content has been accessed

• Partial refunds are not provided for unused sessions or incomplete programme engagement

Exceptions may be considered at our sole discretion in cases of serious illness or genuinely exceptional circumstances. This does not affect your statutory rights, including your cooling-off rights as outlined in Section 4.

8. No Guarantee of Results

Individual results vary. We do not guarantee specific weight loss outcomes, metabolic changes, symptom resolution, or long-term maintenance outcomes. Progress depends on multiple variables outside our control, including medical status, adherence, lifestyle factors, and individual physiology.

9. Client Responsibility

You are responsible for:

• Implementing guidance provided in a manner appropriate to your individual circumstances

• Communicating all relevant and accurate medical information prior to and during engagement

• Remaining under the care of your prescribing clinician throughout

Failure to disclose accurate medical information may affect the suitability or safety of guidance provided. We accept no liability arising from incomplete or inaccurate disclosure.

10. Limitation of Liability

To the fullest extent permitted by Irish and EU law:

• We shall not be liable for indirect, incidental, special, or consequential loss

• We shall not be liable for loss of income, loss of opportunity, or reputational damage

• We shall not be liable for outcomes resulting from failure to seek or follow appropriate medical advice

• Our total aggregate liability arising from any claim shall not exceed the total amount paid by you for the specific service giving rise to that claim

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded under Irish or EU law.

11. Confidentiality & Data Protection

We are committed to protecting your personal data and treating all client information with the utmost confidentiality. Your data is processed in accordance with our Privacy Policy, which forms part of these Terms and is available at glp1coach.ie/privacy-policy.

Confidentiality may only be breached where required by law, required by a regulatory obligation, or where there is a serious and credible risk of harm to you or others.

For information on how we use cookies, please refer to our Cookie Policy at glp1coach.ie/cookie-policy.

12. Intellectual Property

All website content, programme materials, resources, frameworks, and course content are the intellectual property of Nikki Coughlan trading as GLP-1 Coach, unless otherwise stated. You may not reproduce, share, distribute, sell, or republish any materials without prior written consent. Unauthorised use may result in legal action.

13. Third-Party Platforms

We use the following third-party platforms to deliver our services:

• Stripe — payment processing

• Calendly — appointment scheduling

• Practice Better — client management and programme delivery

• Squarespace — website hosting

We are not liable for technical failures, outages, or security breaches arising from third-party platforms beyond our reasonable control. Use of these platforms is also subject to their respective terms and privacy policies.

14. Termination

We reserve the right to terminate services with immediate effect if you behave in a threatening, abusive, or inappropriate manner; provide false or materially misleading information; or breach these Terms. No refund will be issued in cases of termination due to breach.

15. Force Majeure

We shall not be liable for delay or failure to perform services due to circumstances beyond our reasonable control, including but not limited to illness, bereavement, technical failure, natural disaster, or governmental action. In such circumstances, we will endeavour to reschedule affected sessions at the earliest opportunity.

16. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The current version will always be published on our website with the effective date noted. Continued use of our services following any changes constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of Ireland. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the Irish courts.

Contact

If you have any questions about these Terms, please contact us at:

Nikki Coughlan | GLP-1 Coach

hello@glp1coach.net